FAQ

  • Hello! Please tell us how we can assist you?

    Please leave your Whatsapp contact number and we will provide assistance with our valuable experience.

  • Hello! Would you like to inquire about side products?

    The store owner will get back to you as soon as possible and can provide you with more high-quality product information. Help pets consolidate their health.

  • Hello! Which product do you need more detailed information about?

    We can send more information or official website via WhatsApp/E-mail

  • Can I ask the store owner for questions other than the product?

    If you encounter any problems with your pet life, please leave us a message and the owner will listen to your needs.

  • My pet is feeling unwell, which product can help?

    Store owners try their best to find the most suitable products on the shelves to help their pets solve their problems and relieve their symptoms.

  • If your pet notices abnormal behavior, can you provide assistance?

    The owner tries to identify the problem for the guest and provide a solution.

  • Can I use consumer coupons?

    Remote payment can use Alipay / PayMe

  • I would like to visit the store to purchase other products. Where is the store located?

    Welcome to visit and purchase in person at the store located at G/F, No. 53 Pak Tai Street, To Kwa Wan, Kowloon

  • Do you want to go to a store in person to exchange experiences on raising pets with shop owners?

    Welcome to visit the store in person, we can exchange rich knowledge and the latest information.

  • What is the delivery process?

    After the customer successfully places the order, please take a screenshot and keep the transfer receipt. After confirming the payment, we will process the order within 2 working days and contact the customer via phone/WhatsApp before shipment to ensure that the order is accurate. Please pay attention to the delivery arrangements for details.

  • The product I purchased is damaged, what should I do?

    If you find any quality problems with the goods, please notify the store owner within 48 hours after receiving the goods. Please keep the complete quantity and opened packaging. Under reasonable circumstances, we can arrange to replace the goods or refund.